Show All Answers

1. How do I get a library card?

For Grand Forks County residents you may fill out an application online or you can visit the library at 2110 Library Circle to complete the application. If you are visiting the library please bring an ID with your current address. For out of county citizens you will need to stop in to the library with an ID and proof of address to complete the application and receive your library card.

• Library Card Fees
  • Grand Forks County Residents: FREE
  • Out of County 1 Year Card: $25
  • Out of County 1 Month Card: $5

Get A Library Card

2. How old do you have to be to get a library card?

There is no minimum age to have a card, however those under 16 years of age will need a parent or guardian to complete the application for library card.

Get A Library Card

3. How many books can I have checked out at one time?

A library patron may have up to 50 items checked out on their card at one time. With the following limits

Books	Up to 50
DVDs	5
Board Games	1
Audio Books	10
Music CDs	5
Video Games	1
E-Books	5
Roku	1
Mobile Hotspot	1

4. Can children be left unattended at the library?

Children eight (8) years of age and under may not be left unattended in the library and must be supervised by a parent or guardian at all times.

5. Can I check out library materials without a library card?

You must have an active library card in our system in order to check out materials. However, if you forget your card please bring an ID to the Information Services Desk and we can look up your card number to check out the items.

If you card has become lost or stolen please alert us right away. Replacement cards are provided for free.

6. How are book organized in the library?

Books are shelved in multiple ways in the Grand Forks Public_

• Fiction titles are arranged by author's last name, first name, and then title. The following codes indicate the specific genera
  • X - Mystery Books
  • SF - Science Fiction
  • W - Western
• Biographies are shelved by author last name
• Nonfiction books are shelved by the Dewey Decimal System

7. What can I do if the library doesn't have a book I want?

If you find that we do not have the book you are looking for there are several options for you.

• Library 2 Go, has several ebooks available
• You may request that we order the book and add it to our collection
• You may also request the book through the Inter Library Loan Program - allowing you to check out the book from a partnering library and have it shipped to Grand Forks Public_

Request an Inter-Library Loan

8. How do I request an inter-library loan?

There are two ways to request an inter-library loan:

• Online under the "Library Information" Menu
• Stop at the Information Services Desk in the library 
• Inter-Library loans are free to request, however the length of check out and late fees are dictated by the lending library

Request an Inter-Library Loan

9. How do I check on the status of my loan?

To renew your inter-library loan (ILL) or inquire about the status of your loan, please call the Grand Forks Public Library at (701) 772-8116 and ask for the Information Services staff.

10. I received a notice for a library book I thought I had returned, what should I do?

Please contact the Information Services staff at (701) 772-8116. We will attempt to locate the material and file a claimed return if we cannot locate it.

11. I can't locate a book I checked out. Do I have to pay for it?

Yes. If you are unable to find the library material you will be billed for the replacement cost plus processing fee and any late fees accrued. If you find and return the lost material within 90 days of the due date the charge for the replacement will be refunded. (Processing fees and late fees are non refundable).

12. I let someone borrow my library card and they didn't return the materials. Am I responsible for them?

Yes. You are responsible for all library materials check out to your library card. If your library card has become lost or stolen, please contact the library right away to have a replacement card issued and the current card shut off.

Show All Answers

1. Can I connect to the library internet with my laptop?

Yes. The Grand Forks Public_ offers free wireless internet to patrons inside the building. You will need to select the wireless ID once you have opened an internet window on your computer. The wireless ID for the Grand Forks Public Library is "Grand Forks Library." Use this ID to gain access to the internet.

2. I need help configuring my personal computer equipment. Can the library help me?

The Grand Forks Public_ can offer limited technical support with issues such as connecting to wireless, printing, scanning, and basic troubleshooting. If you are having trouble please visit the Information Services desk and we can pair you with one of our IT specialists.

3. What is the coverage area for the Mobile Hotspots?

The library mobile hotspots work off of the Sprint Mobile Network, the data coverage map is displayed below. Additional coverage details can be found on Sprint's website.

Sprint Data Coverage

Show All Answers

1. What kinds of materials can I check out from this site?

• Adobe EPUB eBooks
  
• Adobe PDF eBooks
• OverDrive WMA Audiobooks
• OverDrive MP3 Audiobooks
• OverDrive Video

2. How can I see titles that are available for check out right now?

To display all of the titles that are available for check out right now, click on 'Advanced Search' and scroll down the page to the 'Show Me' section then click the 'Available Now' box. You can also further narrow your search, by Subject or Format, for example.

3. Is there a mobile version of the Library2Go website?

Yes. The mobile version should display automatically when you access http://NDlibrary2go.lib.overdrive.com on your mobile device.

4. What software do I need to use the titles at this site?

The software you need depends on the format you want to download.

•Adobe EPUB eBooks
-Adobe Digital Editions
-OverDrive Media Console for Android™ v2 (or newer)
-OverDrive Media Console for iPhone®/iPad® v2 (or newer)
-OverDrive Media Console for BlackBerry® v2 (or newer)
-OverDrive Media Console for Windows® Phone 7
•Adobe PDF eBooks
-Adobe Digital Editions
•OverDrive WMA Audiobooks
-OverDrive Media Console for Windows® v1.0 (or newer)
•OverDrive MP3 Audiobooks
-OverDrive Media Console for Android™ v1.0 (or newer)
-OverDrive Media Console for BlackBerry® v1.0 (or newer)
-OverDrive Media Console for iPhone®/iPad® v1.0 (or newer)
-OverDrive Media Console for Mac® v1.0 (or newer)
-OverDrive Media Console for Windows® v3.0 (or newer)
-OverDrive Media Console for Windows® Phone 7
•OverDrive Video
-OverDrive Media Console for Windows® v2.0 (or newer)

To download Overdrive Media Console visit: http://www.overdrive.com/software/omc/
To download Adobe Digital Editions visit: http://www.adobe.com/products/digitaleditions/

5. Can I return items early?

Librarians at the Reference Desk can return any Library2Go item you have checked out, just call 701 772-8116 ext. 12.

6. Can I renew the items I have checked out?

Library2Go items can be renewed once if there are no existing holds on the item. Sign in to Library2Go and click on 'Account'. Select the 'Renew' icon next to the title you'd like to renew (This option does not appear until three days before the title is supposed to expire.).

7. What happens when I place a title on hold?

A title you place on hold will be reserved for you to check out once it becomes available. When the title is available for you, we will email you instructions on checking the item out. The item will be held for you for 3 days after we email you notice that the title is available.

8. How many items can I place on hold at the same time?

You can place up to 5 titles on hold at a time.

9. How do I cancel a hold?

1.Login to your account.
The 'My eAccount' page is displayed.
2.Click the 'My Waiting List' link.
The titles that you have currently placed on hold are displayed.
3.Click a title's 'Remove' link to cancel the hold.

10. How do I change the email address that I entered when I placed a hold?

1.Login to your account.
The 'My eAccount' page is displayed.
2.Click the 'My Waiting List' link.
The titles that you have currently placed on hold are displayed.
3.Click a title's 'Edit' link.
You are prompted to edit holds information.
4.Enter the new email address in the 'Email address' and 'Confirm Email address' fields.
5.Click 'Submit'.
The email address for the selected title is updated.

11. I was issued a new library card number and I don't see my checkouts/holds? What should I do?

To transfer your existing checkouts and holds to your new account, please contact support with your new library card number, your previous library card number, and your email address.

12. How many titles can I check out at a time?

A total of five titles may be checked out at a time from our Library2Go downloadable service. This includes any downloadable audiobooks or video as well.

13. What is the check out period for eBooks?

When you check out eBook titles you will have the choice of 14 or 21 days.

14. How do I find out if my reader is compatible with Library2Go?

Please visit http://www.overdrive.com/resources/drc/ to find out if your device is compatible.

15. I have more questions, what do I do?

Try troubleshooting via Library2Go at http://bit.ly/njs1HT or send a message through our "Ask a Librarian" tool: http://www.gflibrary.com/forms.aspx?FID=42. Call the Reference Desk for assistance during business hours: 701-772-8116 ext. 12.